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Order FAQs

Frequently Asked Questions(FAQ)

Q 1. Is it secure to purchase from your Website?
A: Of course. We cooperate with the most reliable payment platform MyCommerce. During the whole purchase process, SSL encryption is applied to protect all the data and information you provided for the order.

Q 2. What payment methods do you accept?
A: We accept Credit card, PayPal, WebMoney, Bank/Wire Transfer with Invoice, Fax - credit card, etc. Credit card is the fastest way to get the purchased product. After ordering, the payment system will automatically send an e-mail with registration code.

Q 3. What currency do you accept?
A: We accept many currencies, including Euro, US dollar, British pound and Australian dollar and so on. You could select the currency that is most suitable for you.

Q 4. How can I know if my order is processed successfully or not?
A: After your payment, an order confirmation email with all your transaction information will be sent to your email address.

Q 5. Why was I charged more than the price stated on your website?
A: As developer of the software, we only charge the price stated on our website. There are several situations that you might be additionally charged.
1. Registration Backup Service or Extended Download Service, which are offered by MyCommerce, in case customers lose the keycode or download link when they want to reuse the program.
2. VAT. Our payment platform Swreg charges applicable sales tax on both product(s) and shipping costs.

Q 6. How can I get an invoice?
A: After payment, you will receive the invoice together with the download link. For orders paid by Credit Card or direct debit from your bank account (electronic debit or online bank transfer), the payment processor will issue an invoice in no time.

Q 7. How long to receive the registration code? What should I do if I don't receive it?
A: Once your order is validated, a confirmation email with a registration code will be sent to your email address. Please make sure you have entered a valid email address.
If you fail to receive the registration code within 24 hours, please check the spam or contact us at support@automacrorecorder.com.

Q 8. What’s your update policy?
A: We provide one-year-free update for all our products.

Q 9. What’s your refund policy?
A: We provided the trial version for download in our Website. Before purchasing the full version, please try the trial version of your target product to make sure that our products are compatible with your system and satisfy you.

Unaccepted Circumstances

  • We generally do not refund or exchange products in these circumstances:
  • - Purchase the so-called "wrong" product, and you have purchased the "right" product from another company.
  • - Change your mind after placing an order.
  • - Refuse any assistance from our support team or without detailed description of your problem.

Accepted Circumstances

  • - You've been double charged due to the system problem of the third party payment platform.
  • - The product has fatal technical problems, and our technical support team failed to provide a fix.